FAQ
What's your expected shipping policy?
We ship each order insured, to make sure your new items arrive to you safely. Shipping costs are calculated on the total value of your purchase.
| For Orders Totaling: | 2nd Day Delivery | Overnight Delivery |
| Under $200 | $25 | $55 |
| $201 to $600 | $50 | $65 |
| $600 to $2,000 | $55 | $70 |
| $2,001 to $5,000 | $60 | $75 |
| $5,001 to $7,500 | $70 | $88 |
| $7,501 to $9,999 | N/A | $95 |
For orders of greater than $10,000 value, please contact us to obtain a custom shipping quote.
Please allow 1-3 business days to process your order. As soon as your order ships, we will email you tracking information. For security reasons, we do not ship high value packages over a weekend. If there will be any delay in shipping, we will contact you immediately with your expected delivery date.
What's your policy on returns and exchanges?
Any return request must be made within 7 days of receipt of your order. Jewelry must be in new, unworn condition. To start a return, please contact us with the reason for your return.
Returns are allowed for credit against future purchases only. All insured shipping charges will apply, as we do not build refund costs into our special pricing for private clients.
We will email you an insured shipping label and instructions. Please do not ship to us by any other method without prior arrangement. Once your return is received and inspected, we will email you notification of your Ruth Taubman, Inc. credit. This process can take up to two weeks. Additional fees may apply for any piece returned that is found to need repair.
In the unlikely occurrence that a package arrives damaged, please inform us immediately. Please photograph and retain all shipping and packaging materials so that a claim can be made to the shipper. No shipping charges will apply for jewelry damaged in transit.
This piece says sold – can I still get one?
Many styles can be made again as a custom order, in the same or similar colorway. Contact us about the piece that interests you.
How do I take care of my new jewelry?
Instructions for maintenance and cleaning of fine jewelry can be found here.
Do you do custom sizing? I love a ring I found on your site, but it's the wrong finger size for me!
Absolutely! Many ring styles can be altered or made to your size. Some eternity rings cannot be resized due to their specific nature. Please inquire about a custom order for any piece that interests you.
Can I see more examples of Ruth’s work?
Yes! Our portfolio website features even more signature styles, one-of-a-kind, and custom pieces. Please note, as this site showcases Ruth's past and present work, many designs seen on our portfolio site may only be available by custom order.
Can I refer friends to this shopping site?
We’d love you to refer your friends!
Since this is an “invitation only” website, please use this referral form to provide their email. We will send them an invitation with an entry code.
Why can't I just forward my link?
Our online sales site is an exclusive opportunity offered only to select members of our clientele. As a referral-only business, it's important to us to forge a personal connection with each new person interested in Ruth's work.
Tell me more about Ruth!
Known for her dazzling work in rare gemstones, colored golds, and South Sea and freshwater pearls, Ruth Taubman is one of the few women jewelry designers who is also an accomplished goldsmith. A graduate of the University of Michigan’s Jewelry Design and Metalsmithing program, Ruth has been envisioning and crafting limited edition and one of a kind jewelry for almost 40 years, first in New York and now from her private studio in Michigan. Through her long-standing relationships with gem suppliers, Ruth is able to select the most unique and highest quality stones from around the world. She specializes in multistone necklaces combining rare, unusually colored gemstones, as well as rings featuring large, beautiful stones set in her unmistakable bezel settings, which enhance each gem’s “lit from within” effect. Gorgeous pearl necklaces, from delicate to luxe, are another Taubman trademark. Her earrings showcase vibrant gemstones, sometimes asymmetrically paired in complementary colors, reflecting Ruth’s gift for designs both beautifully executed and utterly fresh.